Below are some of the more commonly asked questions that we receive – but please don’t hesitate to contact us for a personal design consultation.
What is Quartz Carpet?
Quartz Carpet consists of natural tumbled alluvial quartz granules mixed with a resin that is hand troweled on to an existing substrate. Quartz Carpet can be applied onto floors and walls and is generally applied by hand to a 6mm thickness creating a seamless surfaces.
Can Quartz Carpet be applied externally?
Yes, Quartz Carpet (Terradec) open pore finish is suitable for external applications. We use Polyurethane binders on all exterior projects.
Are there colors available other than the stock colors?
Yes, the manufacturers carry over 20,000 different color combinations.
Can Quartz carpet products be installed seamlessly over my existing floor?
Our surfaces are designed to be installed seamlessly. We don’t have to put breaks in if structurally it doesn’t require it. If there is an existing break or control joint in the existing floor we must repeat that by doing a saw cut or back to back profiles.
Where can Quartz Carpet be applied?
Quartz Carpet has endless uses; it can be applied on floors, walls and joinery. Speak to our team to find out which finish is better for your chosen application.
Do your products delaminate and crack?
We cannot guarantee that the existing substrate will not move causing our product to delaminate and crack. This is a substrate failure and the movement is beyond our control. Quartz Carpet will not be held responsible for naturally occurring subfloor or substrate cracking.
How do you know what system is best for my needs?
The flooring system you require depends on the environment and the performance features you desire – we pride ourselves on offering the best project based solutions in the industry.
Quartz Carpet flooring consultants are specially trained to evaluate your specific needs, covering all aspects of cost-effectiveness, aesthetics, design, durability, safety standards and overall performance. Quartz Carpet can provide the right solution for your flooring needs.
How does Quartz Carpet compare to the competitors?
Quartz Carpet uses only the industry’s best coatings and is the recognized worldwide leader in colored quartz flooring. Our systems have been developed by chemists that have been at the forefront of the seamless flooring industry for almost 35 years.
Does Quartz Carpet manufacture and formulate their own products?
At Quartz Carpet, we not only have the capability of formulating our own products, we manufacture materials as well. This unique capability of synthesizing our own polymer systems allows us to carefully control and tailor the properties of each product to meet the specific needs of our customers. This integrated approach gives us an advantage in technology and quality that no one can match.
Can Quartz Carpet be applied in bathrooms or wet areas?
Yes, as long as a Pore Fill sealer is applied over the quartz.
Who will install the products?
The preparation of your substrate and the installation of your floor are perhaps the most crucial steps to the success of your new system. It is important for you to know that no corners should be cut or short-cuts taken. Our network of Certified Installers can quickly respond to any job – large or small! Whether it’s around the corner or around the world, our installations are done with the guidance of Quartz Carpet’s field engineers and project managers.
Are your products environmentally friendly?
With Quartz Carpet, you don’t need to worry about the safety of your environment. We specialize in high solids systems, which mean toxic or flammable fumes won’t be a problem during the mixing and installation process. Our installers are certified and strictly adhere to all safety procedures. In addition, all Quartz Carpet products come with explicit instructions, Material Safety Data Sheets and clearly labeled packaging.
How do I maintain a Quartz Carpet Pebble Floor?
Simply treat your Quartz Carpet as you would a traditional carpet, with regular vacuuming. Accidental spills can be soaked up using a sponge or wet-dry vacuum and cleaned using a brush dipped in water with any household floor cleaner. It is recommended that your floor is given a thorough cleaning every 6-12 months using a carpet cleaner.
What kind of training do Quartz Carpet installers have?
We require all installers to go to periodic training classes. All installers are factory trained, certified and have many years of experience in the coatings industry.
How much does it cost?
Since the condition and size of each floor varies, costs are determined on a case-by-case basis only. Please contact us for a consultation on your specific project.
Is there a warranty?
Quartz Carpet LLC will provide a written warranty covering our materials. Our Certified Installers will back up their workmanship with a warranty, as well.
Can I get references from reliable sources?
Hearing what others have to say about a flooring system might make your decision a little easier. At Quartz Carpet, we are happy to supply you with references.
What about service after the sale?
In the unlikely event that something should go wrong with your floor system, you can always count on your local Certified Installer to make any repairs.
I have some cracks in my existing floor. Is that a problem?
An expert Quartz Carpet Certified Installer will inspect your floor to determine any potential problems. All open cracks, including those in your expansion or “tool” joints, if applicable, will be repaired. We fill all cracks and divots and grind the surface smooth to allow for a blemish-free floor.
Can I do this myself?
No, all Quartz Carpet Floors must be professionally installed by our highly trained Certified Installers. Utilizing our team will ensure a lifetime of satisfaction with your Quartz Carpet floor.
Can I use Quartz Carpet over Radiant Heat?
A quartz carpet is highly suitable in combination with floor heating. The resin will not be adversely affected by the temperature (up to 140°). Moreover, you will experience the effect of the pleasant warmth near your feet more quickly as the air between the small pebbles will be warmed up almost instantly.
Does Quartz Carpet have any sound absorption qualities?
A quartz carpet yields, without under-carpet, a sound improvement of 4db. In order to guarantee the minimum improvement of 10db, it is essential to place a sound-insulating layer first.
Can your surfaces handle an industrial beating?
Quartz Carpet surfaces are prepared with a base coat that chemically bonds to the surface and is rated at 400 psi – concrete is typically around 350 psi – so the concrete will literally tear apart before the product comes off.
Can you see trowel marks in the finished floor?
Trowel marks are a natural feature of Quartz Carpet. They are more prominent in some finishes (e.g. Mortar Floors) and colors than in others. In addition, their visibility depends largely on lighting and angle of view.
At what stage of my project should your products be applied?
We prefer to install towards the very end of a project.
Is there a minimum quantity order for Quartz Carpet?
No, all projects are priced on a project-by-project basis.
What stone sizes are available?
- 1mm – 2mm (Pore Filled Finish)
- 2mm – 3mm (Open Pore & Pore Filled Finish)
Our manufacturer carries 10 different sizes which range from 0.7mm to 10mm and are available by special order only.
How long does it take to apply?
This depends on the size of the project and the finish. Here is an example based on 100 square meters:
Open Pore – 3 days, Closed Pore – 5 days.
Can I create patterns using various colors?
Yes, profiled can be installed in predetermined shapes prior to the application of Quartz Carpet. This allows the installers to neatly apply different colors to different areas.
Can I divide areas?
Areas can be divided installing profiles prior to the application of Quartz Carpet.
Do I need to re-seal? How frequently do I need to re-seal?
Yes. However, the time-span before re-sealing depends on the amount of traffic in the given area. An approximate guide for residential areas is 2 to 3 years. For commercial areas, approximate re-sealing time is 1 to 2 years. In heavily trafficked areas, resealing will be required more often.
How do I maintain my Quartz Carpet floor?
You can clean your floor with a broom, vacuum or mop. View our maintenance procedures for more information.
A certain Company Advertises that their floor system “includes a Protective Topcoat”. How does this system differ from Quartz Carpet?
Firstly, avoid using any company’s flooring product that advertises this very misleading information. The biggest difference is in the overall quality, price difference and longevity between these products.
Our External Quartz Carpet system comprises of quartz stone mixed with Aliphatic Polyurethane which is by the nature of its chemical generic 100% UV stable. A company that advertises “Including a Protective Topcoat” is only doing so because it uses an Epoxy Binder with the stone instead of a Polyurethane Binder because it is much cheaper.
Using Epoxy Binders externally generally always lead to catastrophic floor failure. The problems associated with using a “Protective Sealer” over a floor are that the resin chalks, streaky lines will appear in the floor after a few months, the floor will always go yellow as Epoxy yellows on exposure to sunlight regardless of whether it has a “Protective Sealer” coat over it, it starts to break up as Epoxies go brittle on UV exposure unlike Polyurethanes that have more flexibility and can handle freeze thaw conditions.
Do the stones feel sharp underfoot?
The stones are naturally tumbled and rounded. They have no sharp edges, chips or fissures as a result of this natural process. When you walk on Quartz Carpet, it is smooth underfoot and some people tell us it feels like a mini foot massage.
Is Quartz Carpet Cold Underfoot?
Quartz Carpet is warmer than tiles and has the same ambient temperature as the air. This is due to the small pockets of air trapped between the stones of the flooring system.
Is Quartz Carpet slippery underfoot?
Quartz Carpet is compliant with the American with Disabilities Act (ADA) for its slip-resistant surface properties. It is an ideal flooring system for pool surrounds, patios, showers, ramps and walkways.
Can I use it around a swimming pool?
Quartz Carpet is an ideal flooring system for pool surrounds and outdoor areas as it is slip-resistant, durable and UV stable. Our floors carry a warranty not to yellow over time.
Can it be applied to Walls and Stairs?
Quartz Carpet stone flooring system can be installed vertically and on staircases. To prevent wear on the edge of the step, an aluminum trim is installed.
Can you create Patterns and Logos?
Quartz Carpet can incorporate patterns, corporate logos and color changes across the floor. Special formable trims are used to create the shape of the desired pattern and separate colors, while special “cut-outs” are used for logos. Logos can be color matched.
Is Quartz Carpet stain-resistant?
Pore-Filled Quartz Carpet is ideal for kitchens due to its stain-resistant properties.
What is the difference between internal and exterior Quartz carpet systems?
The Quartz Carpet external system has been specifically developed to be UV stable and will not yellow through exposure to the sun.
Why is Quartz Carpet more expensive than some other seamless stone flooring systems on the market?
Quartz Carpet is a premium flooring product that is available in over 50 countries worldwide and on every continent. It is tried and tested and has been in the market for over 40 years worldwide. The production methods used in the Quartz Carpet system adhere to the highest quality standards and the components are all manufactured and processed in ISO:9001 International Certified plants plants both locally and in Europe.
The stone plant in Belgium is also ISO:14001 certified for effective Environmental Management Systems being adopted and practiced. Only the highest quality raw materials are used when manufacturing the components for the Quartz Carpet flooring system.
What you will have when you install a Quartz Carpet floor is piece of mind that you have ordered a quality floor that will remain beautiful, retain its rich color and last for many years to come with excellent after sales service on hand should you require it.
Can it be laid over my existing floor?
Yes, provided your current floor has no movement or structural faults, Quartz Carpet can be troweled on top of it. An applicator would be able to assess if your flooring surface is suitable to have Quartz Carpet applied over it. Quartz Carpet can also be laid directly over existing tiles.
What happens if I need to repair my Quartz Carpet?
Quartz Carpet can be repaired by an applicator. Please insist that your installer leaves a few square meters of attic/extra stock on site. Repairs done at a later stage may be visible.
